Refund policy

We take pride in the quality of our coffee and want every order to delight you. Here’s how we handle errors or issues:

1. Customer Errors
If an order is placed incorrectly (wrong grind, incorrect address, or other mistakes on your end), the customer is responsible for shipping costs to fix the issue. Please contact us and we’ll guide you on how to reorder.

2. Our Errors
If we make a mistake — for example, the wrong grind is sent or a labeling error occurs — we will cover the cost of the coffee and shipping for a replacement order. We will also expedite the replacement so it reaches you as quickly as possible.

3. Shipping Issues / “Nobody’s Fault”
If a package is lost, stolen, or damaged during shipping, we aim to make it right. You can choose to file a claim with the carrier, or we can replace the coffee. In these cases, we cover the coffee, and you cover shipping.

Important Notes:

• No returns: Please do not send coffee back. Any returned product will be discarded.

• Replacement Orders: For any replacement, we will provide guidance to create a new order and ensure it is processed and shipped quickly.

Our goal is to keep every customer happy, and we appreciate your understanding when issues arise.